Terms and Conditions
1. Payment Options
All payments are made through Paypal and can be made using debit and all major credit cards. If you would rather pay by another method, such as personal cheque (UK only) or bank transfer, please place your order by phone or email.
Shona can also take credit or debit card payments over the phone using the Paypal Virtual Terminal.
All items from Shona Jewellery are handpacked in specially designed boxes.
3. Delivery & Shipping Information
Shona's jewellery can be sent to all regions of the world. When placing your order you will be asked to select your own region and this will determine the appropriate shipping costs.
Within the United Kingdom items are sent by Royal Mail Special Delivery and are insured up to the value of the item purchased. Currently this costs £6.00. Shipping to the rest of the world will cost between £8.00 and £10.00 depending on destination.
Please note: All contact information and delivery information must be submitted accurately and in full to guarantee that the order is dispatched to the correct address.
International customers are responsible for any duties and/or taxes that may be imposed on the item on arrival at the destination country. We have no control over these charges.
4. Order Times
Most items are made to order and rings from my online shop can take between 1 - 2 weeks. All other items can take 2 - 10 days. However, if an item is in stock it can be posted within 2 working days. An email will be sent to confirm dispatch along with a tracking number to allow you to check on your item's progress.
If you require an item for a specific date please contact Shona before ordering to ensure that your request can be met. Shona will do her best to meet any deadlines.
Shona will advise you if the product you have ordered is out of stock or is subject to delay. Contact Shona to arrange when an out of stock item will again be available.
If you have not received your goods within the specified time, please contact Shona and she will check on the progress of your order. Please include as much information about the order as you can along with the date the order was placed.
5. Cancellation Policy
Due to the nature of our service orders must be cancelled or amended within 24 hours if you no longer wish to proceed with your purchase.
6. Refunds & Returns
Due to the bespoke nature of the goods, Shona is unable to offer a refund. If the goods ordered have not been personally customised Shona is able to offer an exchange to the same value within 14 days providing the items are returned in their original packaging and in perfect condition. For hygiene reasons we are not able to offer an exchange on earrings. Exchanges are offered at our sole discretion.
When returning an item, the parcel is your own responsibility until it reaches Shona's studio. We recommend that you use Recorded or Special Delivery service (or your country's equivalent) to insure it against loss or damage. Postage will be refunded only if the item is faulty or an error has been made on Shona's part from the original order.
When returning from outside the UK, you must contact Shona within 14 days to alert her to any problems with ther items. Failure to do this will mean that we will be unable to accept the returned goods.
Please telephone or email Shona with a description of what is wrong and she will arrange the repair. For repairs due to negligent handling Shona will be happy to provide a repair quote.
8. Customer Requirements
When placing your order it is your responsibility to provide us with a concise description of your requirements. It is also the responsibility of the customer to provide the correct information when placing an order as all items are made to order and such we deem them to be bespoke.
Rings are made to measure in UK sizes. All ring sizes must be quoted at time of order. A charge of £20 plus packaging will be made for any rings that are returned for re-sizing.
Please view my Ring Sizing Chart if you live outside the UK
It is our policy to ensure you have a secure visit to this website. Your security is of great importance to us and your information will never be passed to any third party.
Financial information is used only to charge you for the items you are purchasing. Payments are made using the secure transaction services of Paypal. Since this service is completely independent of Shona your credit card details are not divulged to her at any time.
Credit or debit card details which are taken by Shona over the phone will be processed lived using the Paypal Virtual Terminal. All these details will be destroyed once the payment has been accepted as Shona does not store the financial details of customers.
For further information please email Shona or write to Shona Fidgett, Studio 15, 1103 Argyle Street, Glasgow, G3 8ND.
10. Website Images
Due to the nature of different screen resolutions we are unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Images are not to scale so please refer to the dimensions given for each piece.
11. Website Content
The content of this website is copyright © Shona Fidgett Jewellery. This includes any text, images or graphics which are used on the website. All jewellery designs featured on this website are the property of Shona Fidgett Jewellery.
by Parker & Hobbes | www.parkerandhobbes.co.uk © copyright 2007